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Online Services

As part of our Business Continuity Plan and at the direction of NHS England the online booking of appointments has been removed. 

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Download the NHS App to request repeat prescriptions or view test result

Use eConsult to seek medical or administrative help for you or your child - select the eConsult logo below

Download the NHS App

econsult logo

For more information about eConsult – please click here

If you are already registered for online services you can continue to use this to request repeat prescriptions

Repeat prescriptions via online services

ALERT 8th May 2021:

If you had an appointment for your second Covid vaccination this morning but were unable to get here due to the traffic, you are welcome to attend the surgery this afternoon instead, before 4pm.

Emails from Living Well Partnership

On 5th May 2021, we sent out a small number of emails to some of our patients regarding a new service being set up in Southampton. To send mass emails to patients, we use a secure system called MJOG. To keep your personal information safe, the sending email address is a jumble of numbers such as
Please be reassured that this email is legitimate. If you have any concerns or questions, please email 

eConsult First

We ask all patients to use eConsult where possible for all urgent and routine requests, including appointments and administrative queries. eConsults can be submitted at any time of day, for all patients, including children over 6 months.

This service is providing a faster and more responsive service for the majority of patients. All eConsults are clinically assessed on receipt by a GP and patients are advised by text message or phone call, or directed to the most appropriate clinician or care pathway, for treatment or advice. If an appointment is needed, patients will be contacted and appointments are allocated on the basis of clinical need rather than patient request.

eConsult response times

The eConsult platform advises patients that the practice will respond to their eConsult within 48 hours. We have chosen to accelerate our response times so that eConsults submitted before 2:30pm have received a same day response. If your eConsult is submitted after 2:30pm we will respond the next working day. Please note, we do not work on the weekends or bank holidays.

Patients who are unable to use online services

Patients who are unable to use online services are welcome to telephone the practice and a member of our reception team will complete an eConsult for you on your behalf. We have recently made changes to the way we answer our calls which is helping to us to achieve our goal of answering all calls within 10 minutes.

For urgent queries after 2:30pm or for children under the age of 6 months, please continue to call us.


Why not download the NHS App to:

  • get advice about COVID19
  • order repeat prescriptions
  • book appointments
  • get health advice
  • view your medical record, including vaccinations
  • register your organ donation decision
  • find out how the NHS uses your data

For more information about the NHS App, please see this link -

Update to Services in response to COVID19 

 Please refer to the Gov.UK website for up to date information regarding COVID-19. Available here  

For more information about Living Well Partnership services during the COVID19 Pandemic please click here


COVID19 Vaccines (27/4/21)

If you are over the age of 50, and have not yet had contact from the surgery regarding your COVID Vaccine, please contact us.

We are pleased to be able to offer the COVID19 vaccine to patients over the age of 42. We will shortly be in contact with you to arrange an appointment, this may be by phone or text message. Please help us to keep our phone lines clear by waiting for us to contact you. 

We are currently inviting patients who received their first vaccine before 15th February to attend for their second vaccine. If you received your first vaccine in December, January or early February and have not yet been contacted about your second vaccine, please contact us.

The easiest way to do this is via eConsult and a member of the team will contact you to arrange an appointment. This may not be at your usual GP Surgery. If you are unable to use eConsult please call and our teams will be happy to help.

You can still visit the surgery for your vaccination, even if you have received a letter to attend a mass vaccination site in Southampton.

You can check and confirm your COVID-19 vaccination status via the NHS App. Vaccination cards will be given out at your second appointment if you did not receive one at your first. If you have had your second vaccine and did not receive your card it can be collected from reception. Please wait for lockdown restrictions to be eased before collecting.

Eligible patients will be contacted to invite them to attend one of these clinics, please help to keep our phone lines free by waiting for us to contact you.

As part of our roll out of the Vaccination programme, clinics are being held every week. These are for booked appointments only. We will contact you to book your appointment. This may be via telephone or text message.

There are strict national criteria about the order in which we vaccinate patients. We will contact the next cohort of eligible patients via letter and text message with guidance regarding vaccination. At the moment we do not have any choice about our vaccine delivery dates, as soon as we have confirmation about the next delivery we will send out further invites. Please note that exclusion criteria can change at any time.

If you have missed your first invitation please don’t worry, you will be invited again.

Housebound Patients

There is a special programme of mobile vaccinators for housebound patients. If you are housebound and have not yet had your first vaccine, please contact the surgery via eConsult. We remain very grateful for your continued support.

Healthcare Worker or Carer

If you are a healthcare worker or carer, please send us an eConsult detailing your occupation and employer so we can invite you for a vaccine at the appropriate time.

 For more information, please see our FAQs available here -  Covid-19 Vaccination FAQ ed.4

 Public Health England have produced a Guide for Adults, which contains further useful information -  PHE Covid Guide for Adults

More information about what to expect after your vaccine is available here - What to expect after your COVID19 vaccine

Face Coverings 

In line with Government Guidelines, we are asking that all patients visiting the practice wear a face covering. A face covering is not the same as the surgical masks or respirators used by healthcare and other workers as part of personal protective equipment. These should continue to be reserved for those who need them to protect against risks in their workplace, such as health and care workers. More information on face coverings is available here.


Electronic Repeat Dispensing 

We are introducing Electronic Repeat Dispensing (eRD) at the Living Well Partnership to enable patients, who in the last 6 months have not had a hospital admission and have been taking regular medicines that haven’t changed, to obtain up to a one year supply of medicines direct from their chosen pharmacy at 28 or 56 day intervals. This saves patient time not having to order at the surgery every 28 or 56 days, doctor time and ensures that your pharmacy can have your medicines ready to collect. Please read the Patient Information Leaflet and sign up for this service via eConsult. We will inform you when this is set up or explain why you may not be currently suitable for this service.

More information is available in the Patient Information Leaflet, available here eRD Patient Information Leaflet

Phone Lines

We are still receiving a high number of calls to our surgery. Our reception teams will encourage you to submit an eConsult as this is the best way to get through to us.  Our reception teams have been asked by the GPs and management team to ask why you want to be seen so they can direct you to the most appropriate care. All eConsults are triaged by a member of our clinical team in order to ensure your query or condition is managed appropriately. Our reception teams are bound by confidentiality rules and any information given by you is treated as strictly confidential. Please note, all calls are recorded for monitoring and training purposes. 

We have temporarily suspended the ability to book appointments online so we can appropriately screen patients before their appointment.  

So Linked Logo

SO:Linked are coordinating a community response for people with non-medical needs arising during the Covid-19 outbreak.


SO:Linked can link people with the range of services offered at this time by the voluntary sector such as:

Practical needs – helping people get food and prescriptions if they are self-isolating

Emotional needs – linking people with emotional support during isolation


You can keep updated with the available support and resources via the SO:Linked webpage -

Web: E: Tel: 023 8021 6050

Southampton Community Hub 

 Southampton City Council has launched a Community Support Hub and a dedicated helpline in response to the COVID-19 crisis, to ensure that the most vulnerable people across the city have access to the support they need. More information is available here or by calling 023 8083 4800.


Register with us!   

We are still taking registrations for new patients at all our surgeries.

Please download a registration form from here and attach to an eConsult. Alternatively, you can put the form in the post box at any of our surgeries.  

Requesting an Appointment

Our reception team are required to ask you for a brief description of the problem when requesting to book an appointment.

This is to ensure that you are directed to the most appropriate healthcare professional and that our resources and appointments are used most effectively. We are running an eConsult triage system and you will be encouraged to submit an eConsult, using the links above.

If you do not have internet access, our receptionists can help submit one on your behalf.

Our reception staff do not give clinical advice but work to support our clinical team. This includes offering patients options based on the information you provide them. All our staff are regularly trained in patient confidentiality.



 Maternity Self-Referral  

If you are more than 5 weeks pregnant you can refer yourself to maternity services at the hospital


You will need to know your NHS number so please submit an eConsult by selecting "I want Administrative Help" above 


Use this link here to make your referral



Is My Prescription Ready? Use the EPS Service!

All prescriptions are now being sent electronically to your nominated pharmacy. If you have not yet nominated a pharmacy, you can do this by submitting an eConsult or via the NHS App. If you do not nominate a pharmacy, the team will select the pharmacy closest to your home address. You can change your chosen pharmacy at any time by sending another e-Consult.

How to request your prescriptions

    • Select “I want administrative help” to notify us of your chosen pharmacy. You can change your chosen pharmacy at any time by sending another e-Consult.
    • If you are already signed up for online services, you can continue to request repeat prescriptions via our website.
    • Download the NHS App - this new app can be downloaded onto a smartphone, iPad or tablet. You can use the app to order repeat prescriptions, check your symptoms and view your medical record. You do not need any access codes from the surgery to use this app. Prescriptions requested through the app are signed electronically and emailed directly to your pharmacy. You must be aged over 13 to use the app. More information is available here

Join our team

We are recruiting! For more information please Click Here to see our current vacancies.

(Site updated 08/05/2021)

Contact Details

Bitterne Park Surgery

Contact Telephone

023 8067 6809
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