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Online Services

As part of our Business Continuity Plan and at the direction of NHS England the online booking of appointments has been removed. 

Repeat PrescriptionsManage your Repeat Prescriptions
AppointmentsManage and book appointments
Change Contact DetailsChange your Contact Details

Have Your Say

LWP

Telephone issue - Monday 23rd November from 12pm 

We are aware of a problem nationwide with BT that is affecting external calls from the surgery. Our system supplier is working with BT to resolve the issue. We apologise for any inconvenience this may cause you. 

 

Download the NHS App to request repeat prescriptions or view test result

Use eConsult to seek medical or administrative help for you or your child - select the eConsult logo below

Download the NHS App

econsult logo

For more information about eConsult – please click here

If you are already registered for online services you can continue to use this to request repeat prescriptions

Repeat prescriptions via online services


Bitterne Park Opening Times

We are pleased to inform you that from 12th October 2020, Bitterne Park is open as a venue to access services Monday - Friday 8:30am - 12:30pm 

Reception are available to answer queries and there are nurse and HCA appointments available at this site. Following its success, we are continuing to use eConsult as our primary method of contacting your surgery. As such all appointments are available to patients by submitting an eConsult via our website and are not directly bookable in person at any site, including Bitterne Park. eConsults are triaged directly by a GP and if submitted before 3:30pm will be responded to on the same day.

If you do not have access to the internet, or someone to help you, please call the surgery for assistance on 023 8067 6809.

You will continue to be offered the earliest available appointment at any Living Well Partnership site, as well as having the option to request one at your closest surgery.


Flu Vaccinations

We have been working hard to deliver our Flu vaccinations this year and have already vaccinated over XX number of patients.

Flu appointments are available across all our sites and are available to bookable online via the NHS App or Patient Access.

Upcoming Drop in Flu Sessions – no need to book

27th November 2020

Botley Surgery Car Park – 9:30am – 12:30pm

St Luke’s Car Park – 2pm – 5:30pm

Flu vaccines for patients aged 50 – 64

You may have seen the recent announcement from the Government regarding eligibility for patients aged 50-64 to receive the flu vaccination. We are working with our vaccine suppliers to ensure we have adequate stocks to be able to provide our patients with the vaccine. Please help us to keep our phone lines free by contacting us only when needed if you still have queries after you have received a text message or letter which will contain further guidance.


Update to Services in response to COVID19 (23rd November 2020)

 

 Please refer to the Gov.UK website for up to date information regarding COVID-19. Available here https://www.gov.uk/coronavirus 

 

For more information about Living Well Partnership services during the COVID19 Pandemic please click here

 


COVID19 Vaccines

The information available from the Government about COVID19 vaccinations is changing regularly. Information will be updated here as it becomes available. We will contact eligible patients shortly via text message or letter with guidance regarding vaccination, once the information has been made available to the practice. Please help to keep our phones lines free by checking our website for updates rather than calling the practice.

Face Coverings 

In line with Government Guidelines, we are asking that all patients visiting the practice wear a face covering. A face covering is not the same as the surgical masks or respirators used by healthcare and other workers as part of personal protective equipment. These should continue to be reserved for those who need them to protect against risks in their workplace, such as health and care workers. More information on face coverings is available here.

 


Electronic Repeat Dispensing 

We are introducing Electronic Repeat Dispensing (eRD) at the Living Well Partnership to enable patients, who in the last 6 months have not had a hospital admission and have been taking regular medicines that haven’t changed, to obtain up to a one year supply of medicines direct from their chosen pharmacy at 28 or 56 day intervals. This saves patient time not having to order at the surgery every 28 or 56 days, doctor time and ensures that your pharmacy can have your medicines ready to collect. Please read the Patient Information Leaflet and sign up for this service via eConsult. We will inform you when this is set up or explain why you may not be currently suitable for this service.

More information is available in the Patient Information Leaflet, available here eRD Patient Information Leaflet


Phone Lines

We are still receiving a high number of calls to our surgery. Our reception teams will encourage you to submit an eConsult as this is the best way to get through to us.  Our reception teams have been asked by the GPs and management team to ask why you want to be seen so they can direct you to the most appropriate care. All eConsults are triaged by a member of our clinical team in order to ensure your query or condition is managed appropriately. Our reception teams are bound by confidentiality rules and any information given by you is treated as strictly confidential. Please note, all calls are recorded for monitoring and training purposes. 

We have temporarily suspended the ability to book appointments online so we can appropriately screen patients before their appointment.  


So Linked Logo

SO:Linked are coordinating a community response for people with non-medical needs arising during the Covid-19 outbreak.

 

SO:Linked can link people with the range of services offered at this time by the voluntary sector such as:

Practical needs – helping people get food and prescriptions if they are self-isolating

Emotional needs – linking people with emotional support during isolation

 

You can keep updated with the available support and resources via the SO:Linked webpage - https://www.solinked.org.uk/community-links-covid-19

Web: www.solinked.org.uk E: soccg.solinked@nhs.net Tel: 023 8021 6050

Southampton Community Hub 

 Southampton City Council has launched a Community Support Hub and a dedicated helpline in response to the COVID-19 crisis, to ensure that the most vulnerable people across the city have access to the support they need. More information is available here or by calling 023 8083 4800.

                                                                

Register with us!   

We are still taking registrations for new patients at all our surgeries.

Please download a registration form from here and attach to an eConsult. Alternatively, you can put the form in the post box at any of our surgeries.  

Requesting an Appointment

Our reception team are required to ask you for a brief description of the problem when requesting to book an appointment.

This is to ensure that you are directed to the most appropriate healthcare professional and that our resources and appointments are used most effectively. We are running an eConsult triage system and you will be encouraged to submit an eConsult, using the links above.

If you do not have internet access, our receptionists can help submit one on your behalf.

Our reception staff do not give clinical advice but work to support our clinical team. This includes offering patients options based on the information you provide them. All our staff are regularly trained in patient confidentiality.

   

                             

 Maternity Self-Referral  

If you are more than 5 weeks pregnant you can refer yourself to maternity services at the hospital

 

You will need to know your NHS number so please submit an eConsult by selecting "I want Administrative Help" above 

 

Use this link here to make your referral

 

  


Is My Prescription Ready? Use the EPS Service!

All prescriptions are now being sent electronically to your nominated pharmacy. If you have not yet nominated a pharmacy, you can do this by submitting an eConsult or via the NHS App. If you do not nominate a pharmacy, the team will select the pharmacy closest to your home address. You can change your chosen pharmacy at any time by sending another e-Consult.

How to request your prescriptions

    • Select “I want administrative help” to notify us of your chosen pharmacy. You can change your chosen pharmacy at any time by sending another e-Consult.
    • If you are already signed up for online services, you can continue to request repeat prescriptions via our website.
    • Download the NHS App - this new app can be downloaded onto a smartphone, iPad or tablet. You can use the app to order repeat prescriptions, check your symptoms and view your medical record. You do not need any access codes from the surgery to use this app. Prescriptions requested through the app are signed electronically and emailed directly to your pharmacy. You must be aged over 13 to use the app. More information is available here


Join our team

We are recruiting! For more information please Click Here to see our current vacancies.


(Site updated 23/11/2020)

Contact Details

Bitterne Park Surgery

Contact Telephone

023 8067 6809
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