Welcome to Bitterne Park Surgery
The doctors and staff at Bitterne Park Surgery in Southampton are proud to offer the highest standard of patient-centred healthcare.
We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.
In addition to everything you need to know about the practice, you will also find a wealth of health-related information in the above menu. Please have a look around and do send us some feedback if you like.
IMPORTANT ANNOUNCEMENT - CHANGE TO THE APPOINTMENT SYSTEM
From Tuesday 5th May 2015, open access surgeries (walk-in access) will cease.
If you need to see or speak to a GP urgently, please telephone the surgery - your phone call will be dealt with accordingly.
To book your routine appointments, please contact the surgery in the usual way either by telephoning, booking at reception in person or accessing the on-line appointments.
You may be aware that all practices are required to provide all their patients with a named GP who will have overall responsibility for the care and support that our surgery provides to them. This actually means little change for us as we have always designated a GP to monitor the care of individual patients with regard to prescription requests, routine blood tests and correspondence.
For this year’s new GP contract, the government requires us to notify either in a consultation or telephone or in writing who your ‘named GP’ will be. If you don't yet know your named GP, please phone reception who will be able to tell you.
Your named GP will have overall responsibility for the care and support that the practice provides for you. They will assist in coordinating services from other agencies where they are able. At times, you may have to see other doctors in the practice when your named GP is on annual leave but they will monitor your prescriptions, correspondence and any routine investigations.
In an emergency, the usual services are still available to you such as the duty triage team and they will liaise with your named GP when they are next in the practice if needed.
Book and cancel your appointment on-line! Register to view parts of your medical record on-line!
We have recently launched this facility to enable you to make and cancel your appointments on-line without having to telephone the surgery.
Please see the section on 'Appointments' to find out how you can benefit from this facility.
Should you wish to register for on-line appointments, you will also have the option to view your medical records on-line. When registered securely, you will be able to access and view your medication record, your immunisation history along with your record of any allergies/adverse reactions.
This may save you some time instead of having to contact the surgery to find out the medication you're taking or if you needed to know whether you've had a tetanus vaccination for example. We hope you will find this a useful feature.
Friends and Family Test (FFT)
The friends and family test (FFT) is an important opportunity for you to provide feedback on the care and treatment you receive and to improve services.
We value your feedback and would welcome your views. Please click on the button above to leave your feedback. You can also find out more about this under the 'Further Information' section on this website.
Target is a new scheme that brings out city's GPs, Practice Nurses and Healthcare Assistants together every two months to learn new skills, hear about new treatments and share good practice.
It means that the surgery will need to close for one afternoon every two months but we will ensure that medical care will be available when you need it.
The surgery will therefore be closed on the following afternoons but the Out of Hours Service (111) will cover:
Wednesday 18th May 2016
Wednesday 13th July 2016
Wednesday 14th September 2016
Wednesday 9th November 2016
Wednesday 18th January 2017
Wednesday 8th March 2017
By taking part in a half day Target session every couple of months, our GPs, Nurses and Healthcare Assistants can learn new skills which they can use back in the surgery, learn about new treatments and approaches to care and work more closely with the hospitals and other care providers to make your care work more effectively and share their thoughts and ideas with each to improve services.
Target stands for Time for Audit Research Governance Education and Training and all of these things are important in ensuring that surgery staff can do their jobs as effectively as possible. This programme has worked very effectively in other parts of Hampshire and the sessions are very well attended by surgery staff as they find it useful to set aside dedicated time to work with their colleagues from other practices.
(Site updated 20/04/2016)