We wholeheartedly apologise for any difficulty you may have been encountering with booking routine appointments over the last few weeks.
Unfortunately, the number of available clinicians has reduced recently. Dr Dulay has had extended paternity leave and our Practice Nurse Sally has reduced her working hours - this compounded with the increase pressures over the winter months has had a knock on effect on the number of appointments we have been able to offer.
We have taken steps to reduce the impact as much as possible by hiring locum doctors where possible and putting in extra shifts ourselves, however we know that this could impact the continuity of your care and as such we apologise for any inconvenience caused.
We have also been reviewing the way that we release our routine GP appointments and in line with our other partnership practices we will be managing these differently. From 19th February we will be releasing routine GP appointments for 2 weeks in advance, day by day. So for example, on the 19th February at 9am our computer system will automatically release routine GP appointments for 5th March and on the 20th February those available for 6th March will be released by the computer at 9am (so on and so forth). Whilst we appreciate that this a change for our Bitterne Park patients we believe that this is a positive step forwards in managing our schedules. It will be an opportunity for our patients to make routine GP appointments on a daily basis rather than having to wait in excess of one week, just to schedule a routine appointment.
We shall shortly, also be introducing an on-line consultation service called e-Consultation and we will bring more news of this, before we launch.
Going forward, we would be most grateful if you could bear in mind these changes and challenges when trying to book a routine appointment, however should you have urgent issues, we will of course deal with them through our triage system on the day as usual.
Thank you for your kind understanding
Clinical System Merge
Due to progression of our merge between Ladies Walk Practice, Weston Lane & Harefield Surgeries, our clinical systems will be merging imminently.
Ladies Walk Practice and Weston Lane & Harefield Surgeries merged their clinical systems on Friday 27th October. The next phase will be for our Practice (Bitterne Park Surgery) to merge our clinical system with theirs. This is planned for Friday 10th November and over that weekend.
From 1pm on Friday 10th November, we will have no access to your computer records.
We ask that you only contact the surgery if absolutely necessary on that afternoon of the 10th November.
If your prescription is due week commencing 6th November, we ask that you hand your request in the week before so we can issue your medication promptly and avoid anyone being without medication.
All systems should resume as normal the Monday following the merge date i.e. Monday 13th November.
Please can you bear with us during this time. We are anticipating a very busy morning on the Monday 13th November so there may be delays with the clinical system during that morning.
On hopefully a more positive note, by merging our clinical systems with Ladies Walk Practice and Weston Lane & Harefield Surgeries, we will be able to offer our patients the facility of appointment reminders by text message.
Further details of this will be available in due course.
Welcome to Bitterne Park Surgery
The doctors and staff at Bitterne Park Surgery in Southampton are proud to offer the highest standard of patient-centred healthcare.
We run many clinics for the management of chronic diseases such as asthma and diabetes and offer a wide variety of other medical services including antenatal and postnatal care, minor surgery, childhood vaccinations and well-person check-ups.
In addition to everything you need to know about the practice, you will also find a wealth of health-related information in the above menu. Please have a look around and do send us some feedback if you like.
Book and cancel your appointment on-line! Register to view parts of your medical record on-line!
This facility has been activated to enable you to make and cancel your appointments on-line without having to telephone the surgery.
Please see the section on 'Appointments' to find out how you can benefit from this facility.
Should you wish to register for on-line appointments, you will also have the option to view your medical records on-line. When registered securely, you will be able to access and view your medication record, your immunisation history along with your record of any allergies/adverse reactions.
This may save you some time instead of having to contact the surgery to find out the medication you're taking or if you needed to know whether you've had a tetanus vaccination for example. We hope you will find this a useful feature.
Not sure who you need to see or where to seek help? Try these alternatives first:-
Download our Detailed Self Care Guide