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Have Your Say

LWP


Changing Opening Hours

Our regular opening hours are changing. Patients can continue to access GP services via phone which will be answered at our other locations, eConsults, online appointment booking and other online services. Patients are able to be seen at our other surgeries when the Bitterne Park site is not open. 

The Bitterne Park surgery will be open on Mondays from 8am - 6:30pm, and for the remainder of the week from 8am - 1pm.

We apologise for any inconvenience this may cause.


Requesting an appointment

Our reception team are required to ask you for a brief description of the problem when requesting to book an appointment.

This is to ensure that you are given an appointment with the most appropriate healthcare professional and that our resources and appointments are used most effectively.

Our reception staff do not give clinical advice but work to support our clinical team. This includes offering patients options based on the information you provide them.

All our staff are regularly trained in patient confidentiality.  


Flu vaccine available today - No Appointment Necessary

Please visit your normal surgery or Weston Lane, or Ladies Walk

Available all day every day at Weston Lane and Ladies Walk.

Bitterne Park, all day Monday and then every morning.

When we are very busy there may be a short wait before you are seen (subject to staff and stock availability). 

You should get a flu jab if you have:

►  Chronic lung disease including asthma

►  Diabetes

►  Chronic heart disease

►  Chronic liver or kidney disease

►  Lowered immunity

►  Chronic neurological disease

Or if you...

►  Are aged 65 or over

►  Are, or may be, pregnant

►  Look after someone who wouldn’t be able to manage without your help

Flu Picture

Is My Prescription Ready?

A high number of calls we receive throughout the day are from patients that are signed up for the Electronic Prescription Service (ePS), asking if their prescription is ready. Repeat prescriptions are processed in 2 working days, and are sent via ePS straight to your nominated pharmacy.

Please contact the Pharmacy directly after 2 working days if you would like confirmation that your prescription is ready for collection.

Please do not phone the surgery.

If you're not already signed up to ePS please speak to your pharmacy.


econsult logo

eConsultNEW

You can consult with your doctor online, this is called an eConsult. Click on the picture above and it will guide you through the quick and easy process.

eConsults also offer self-help and signposting to free NHS services such as physiotherapy, counselling, and other clinics. 

All eConsults will be answered by the end of the next working day.

We cannot accept repeat medication requests through this service.


Routine Appointments

Routine appointments are are now released throughout the day after 10:30am and again after 3:30pm and are available to be booked by calling the surgery or online. Routine GP appointments are available for 14 days ahead. Nurse appointments can be booked up to 4 weeks ahead. 

Please remember to cancel your appointment if no longer needed. You can do this by replying to your appointment reminder text message if you received one. 


So Linked Logo

Would you like to get more involved with activities, groups and services that are local to you and help you to improve or maintain your health and general wellbeing?

Do you find it difficult to know where to start, face challenges to getting along to activities, or would you like some support to take those next steps?

SO:Linked is a service for adults who live in Southampton or who are registered with a Southampton GP. You can get in touch by phone, email or by dropping by to one of our Come and meet us sessions across Southampton.

Whether you’re managing a long-term health condition, facing challenges, feeling lonely or have had a change in circumstances; getting involved in community activities or volunteering can really help whatever your circumstances. In Southampton there are so many groups and activities – there really is something for everyone!

Web: www.solinked.org.uk E: soccg.solinked@nhs.net Tel: 023 8021 6050


Join our team

We are recruiting! For more information please Click Here to see our current vacancies.


(Site updated 03/12/2019)

Contact Details

Bitterne Park Surgery

Contact Telephone

023 8067 6809
111
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